Welcome to the FAQ 👋

Have a question about using Gloedy?
You’ll find quick answers below for learners and hosts.
Still can’t find what you’re looking for?
Contact us here.

How do I book a class or experience?

Browse by category or city, pick a listing, choose your date, and book securely in just a few clicks.

Do I need prior experience to join a class?

Not at all! Most workshops are designed for beginners, and hosts provide details about skill levels in each listing.

Where is Gloedy available?

We’re starting in Jackson Hole, Wyoming, but Gloedy is built to connect learners and hosts everywhere. Anyone can sign up to share or learn, no matter where you live.

What time zone are classes listed in?

All class times on Gloedy are shown in the host’s local time zone.
Since we’re starting in Jackson Hole, Wyoming, most listings are in Mountain Time (America/Denver).

When booking, you’ll see the time adjusted automatically to your device’s time zone, but always double-check to avoid confusion.

👉 Tip for hosts: Please set your availability correctly in Mountain Time so learners know exactly when to show up.

How do payments work?

Learners pay securely online when booking. Hosts receive fast, secure payouts to their Stripe account after the booking is completed.

Why do I need to pay through Gloedy instead of directly to the host?

Secure Payments – Your payment is processed safely, and you don’t have to worry about cash or sharing bank info.

Peace of Mind – If something goes wrong (like a cancellation), Gloedy can help with refunds or rescheduling.

Trust & Protection – Both learners and hosts are covered by our platform policies when bookings go through Gloedy.

Support Hosts – Using Gloedy helps hosts reach more learners and spend less time handling admin.

What if I need to cancel or reschedule?

How to cancel or reschedule

• All cancellations: All cancellations and refund requests are handled directly by Gloedy’s support team.
• Refunds: Refunds are issued in full if approved by the operator. Hosts cannot issue refunds directly.

How to cancel (operator-processed only)

1. Email contact@gloedy.com with your booking details to request a cancellation and refund.
2. Then message your host in Gloedy to let them know you’ve requested a cancellation.

Hosts cannot cancel on your behalf. All cancellations and refunds are processed by Gloedy.

Rescheduling

• If you’d like to reschedule, contact your host directly through Gloedy to request new times (subject to availability).
• Any cancellation or refund related to rescheduling must still be approved and processed by Gloedy.

If a host cancels

• You’ll receive a full refund or help with rescheduling. Hosts must contact Gloedy to process cancellations.

Refund timing

• Approved refunds are issued to your original payment method. Most banks show the credit within 5–10 business days.

No-shows

• Missed classes are not refundable.

Multi-day bookings

• The refund policy applies to the first session’s start time.

Where is the host’s policy shown?

• Hosts may include additional notes in the listing description (for example, reschedule preferences). These cannot override Gloedy’s full-refund, operator-approved policy.

If you have any issues, email contact@gloedy.com — we’re here to help.

Do I need to sign a waiver before joining an activity?

Yes. By booking on Gloedy you agree to our Waiver & Release.

The waiver explains that activities can involve risks (for example, injury or accidents) and confirms that you accept those risks before participating.

How do I become a host and post my skill?

Sign up as a host, create a listing for your skill, and submit it for review. Once approved, your listing goes live — it’s that simple!

Can I upload multiple photos to my listing?

Yes. Go to Edit listing → Images/Photos.

1. Click Upload and select multiple images at once.
2. Drag to reorder — the first image becomes your cover.
3. Click Save to update the live gallery.

Tip: Put your best wide shot first.

What photos work best?

Upload 6–8 images in this order:

1. Wide hero (the experience at a glance)
   2–3) Action/details (hands, tools, close-ups)
2. People moment (host guiding learners)
3. Environment/context (studio, trailhead, view)
4. Gear/materials (what’s included / what to bring)

Photo specs

• Orientation: horizontal/landscape
• Aspect ratio: 16:9 or 3:2 (keep key content centered for mobile)
• Size: ≥1600px width (ideal 2400–4000px)
• Format: JPG (sRGB), ~80–90% quality
• Order: strongest wide shot first (becomes the cover)

Composition & trust tips

• Light: natural, even light. Indoors → near a window; outdoors → golden hour/open shade
• Clarity: clean background; level horizons
• Human scale: include 1–4 people in at least one shot (with permission)
• Safety: show required gear and the meeting environment
• Seasonal reality: reflect the current season (snow vs. summer trails)

1-minute publish checklist

• 6–8 sharp photos; best image first (cover)
• At least 1 wide/context + 2 action/detail shots
• People included (permission secured)
• Gear/setting shown; key content centered (looks good on mobile)